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Inspection report

Date of Inspection: 20 February 2014
Date of Publication: 12 March 2014
Inspection Report published 12 March 2014 PDF

Overview

Inspection carried out on 20 February 2014

During an inspection looking at part of the service

At our previous inspection visit in July 2013 we found people did not always receive the support they required, to ensure they were always protected against the risks of receiving inappropriate or unsafe care and support.

As part of this responsive follow up inspection we spoke with the senior care coordinator, training officer, care staff, clients and their carers. We also visited people who received a service in their own home. We did this to take account of the views of people who used the agency and staff who worked there.

Staff we spoke with told us things had changed for the better, in that people�s needs had been reviewed and risk assessments put in place in the home of people who used the agency. Comments from staff included, �I know the care plan and risk assessment was updated and in the homes of the clients I visit.�

We visited a person in their own home to see what changes had been made. We found care plan records in place but not reviewed. This could potentially put people at risk of not receiving appropriate up to date care and support. We spoke with the senior staff member responsible who said it was an oversight and since the previous inspection, care and risk assessment records had been updated.

We spoke with the commissioning authority who had been monitoring the service since September 2013. They had found improvements in the care and support the agency provided.