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Inspection report

Date of Inspection: 27 April 2011
Date of Publication: 28 June 2011
Inspection Report published 28 June 2011 PDF

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People had not had their health and welfare needs met by competent staff because mandatory training had been allowed to lapse or had not been completed and so staff had not been given the required skills and competences.

User experience

We had not spoken directly to people who used services in assessing this outcome.

Other evidence

In April the provider submitted a PCA document to the CQC which described how the home was compliant with the outcome and all of the elements that formed the outcome. The PCA was in the provider's own format and it stated that the home had not been compliant, as there had been a moderate concern about staff training. It said induction and mandatory training had been provided for staff but that updating of training had not been carried out.

We discussed training with the management team and with the staff and we viewed the training records. We found that sufficient staff had not completed training in safeguarding adults, moving and handling and hoist use and infection control. No staff had done dementia training or had a current first aid certificate, and fire safety for all but one staff, medication administration for seven staff and health and safety training for all but one staff was out of date.

Staff had confirmed they had not completed up to date training and said they had needed refresher courses.

Discussion had been held with the unregistered manager and she had been instructed to fully identify what training was needed, ensure staff completed it and then ensure she checked staff competence in between training updates.