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Inspection report

Date of Inspection: 27 April 2011
Date of Publication: 28 June 2011
Inspection Report published 28 June 2011 PDF | 110.55 KB

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 27/04/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People had not experienced care from staff that had been safely recruited or were 'fit' to do the job because the home had carried out but not received relevant CRB checks before they started. The management team had identified this shortfall when it completed the PCA. Staff had been medically able and had supplied references.

User experience

We had not spoken directly to people who used services in assessing this outcome.

Other evidence

In April the provider submitted a PCA document to the CQC which described how the home was compliant with the outcome and all of the elements that formed the outcome. The PCA was in the provider's own format and it stated that the home was compliant but that CRBs had to be received before staff started and that training needed to be planned. It said that policies and procedures for recruitment had been in place and that pre-employment checks had been carried out.

We viewed two staff recruitment files and interviewed two other staff about their recruitment experiences. We found that files had evidence to support that staff began working in the home before they had received a Criminal Records Bureau (CRB) check and in one case before the protection of vulnerable adults 'first' check. Other supporting documentation was appropriate: for identification, for suitability to do the job (although one staff's references had been from a sister home), for Skills for Care induction and training and for medical fitness. Staff also had contracts of employment.

Staff confirmed one of them had sent a letter to the home to ask if there were any jobs and had been given an interview without having to follow equal opportunities legislation and the other had answered an advertisement, but was not sure if others had been interviewed.