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Archived: Kivernell Care Limited

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Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 18 March 2014
Inspection Report published 18 March 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We reviewed five staff personnel files these showed they had completed a induction programme and also included certificates of successfully completed training courses. The training manager told us that staff were encouraged and supported to undertake nationally recognised qualifications including diplomas in health and social care. Staff confirmed that they undertook training and development courses to update and enhance their skills and knowledge. The company's office building had a training classroom and training equipment in a practical skills area for staff to learn and practice their skills on.

Staff told us that the training provided was good and said they felt they were well supported by the management team. We saw that there was a training programme which gave details of all courses available from January 2014 to July 2014. Staff told us that they were able request courses that reflected the changing needs of the people they supported. For example, stroke awareness and Parkinson’s disease awareness courses.

Staff told us that they had been through an induction and training programme that was completed before they were allowed to support people. This included training in: moving and handling, safeguarding, health and safety, fire, principles of care and infection control. Staff completed their training in line with the Skills for Care Common Induction Standards. Additional training was also provided as required to enable staff to support people appropriately. This meant that staff had access to training that enabled them to meet people’s assessed needs.

We spoke with people who used the service and their relatives. They said they felt that the carers appeared to have been trained to a good standard and were supported by supervisors. There were differences in experience and the younger carers may on some occasions be a little hurried. They added the service appeared to be able to mix experienced and less experienced staff and this gave a good balance to the care given.