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Archived: Kivernell Care Limited

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Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 18 March 2014
Inspection Report published 18 March 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

Reasons for our judgement

We looked at seven personal care records. All contained a support plan which detailed people’s physical, medical and social needs and any associated risks. We spoke with a senior care worker who explained to us the documentation relating to people's initial care needs assessment. This was a person centred care plan that was completed with the person using the service and any person they wished to be present.

A care risk assessment form was also completed which identified risks and hazards relating to the delivery of care. We saw that the information was completed in consultation with the people using the service, that it was effective, safe and appropriate care and supported their needs. We saw a daily and weekly plan of care that was completed with the people using the service giving details of what support they required and how they wished their care to be given. This showed that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We spoke with four care workers who told us that the care plans were reviewed by the manager on a regular basis and contained accurate information. The plans kept in people’s houses were read each time they attended and helped them to deliver consistent personal care to people.

The people we spoke with said that they were satisfied with the care and assistance provided. One person told us: “The care plans when reviewed are comprehensive and up to date”. We were told by people that care workers usually arrived on time. They would phone if they were held up in traffic. They provided the support expected and remained for the agreed amount of time. A relative told us that they had no concerns and were, “confident in the standard of care being provided”. A person who used the service told us that the carers always made sure that they are happy with the care given and ask if there was anything more they could do.