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Archived: Kivernell Care Limited

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Inspection report

Date of Inspection: 19 March 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service told us staff were very good at respecting their privacy and dignity, especially during personal care. They said that staff encouraged them to be as independent as possible by doing as much as they could for themselves. They said they were able to make decisions relating to their care and that their choices and

preferences in relation to their care were respected. They told us they had been provided with information by Kivernell Care about their care provision, the service and a list of important contacts.

During our visit we looked at six care plans. These included information about the level of care provision. The people we spoke with said they had a copy of the information within their homes. We saw signed copies of the contracts of care provided to people who use the service. We also saw that people had expressed their views and were involved in making decisions about their care and treatment. People's wishes in relation to their care were identified and recorded.

Each plan of care identified where each individual was able to do things independently and their choices in relation to their care. We checked the daily notes made by care workers and found that the care recorded as provided correlated with the preferences expressed by people who use the service and respected their identified level of independence.

The staff we spoke with showed a very good understanding of how to respect the privacy, dignity and independence of the people who use the service. Staff displayed an awareness of the importance of asking for a person's opinion and treating each person as an individual rather than making assumptions about their needs and preferences.

The learning and development manager told us how the agency offers relatives the opportunity to attend training courses to help them understand their family member’s conditions better.