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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services. We talked with commissioners of services.

Our judgement

Systems were in place for monitoring the quality of the service people receive.

Reasons for our judgement

The provider had procedures in place to monitor the quality of the service being provided. Regular audits were being completed by the manager. These included monitoring the environment, infection control, reviewing care plan records, medication procedures and staff training.

Service contracts were in place confirming the building was maintained and a safe place for people to stay.

The provider told us the views of people they support were sought by a variety of methods. These included meetings to discuss the service being provided and reviews of care. We saw documented evidence these had been held and the people being supported had attended.

The people we spoke with confirmed they were happy with the service being provided.