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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services. We talked with commissioners of services.

Our judgement

People using the service experienced safe, appropriate care and support to meet their identified needs.

Reasons for our judgement

We looked at care records of three people. We found care plan records were up to date and being kept under review. We noted these described the daily support people were receiving and the activities they had undertaken. The records were informative and enabled us to identify how staff supported people with their daily routines. Personal care support tasks had been recorded along with fluid and nutritional intake where required. People were having their weight monitored regularly.

We saw visits from General Practitioners and other healthcare professionals had been recorded. This confirmed good communication protocols were in place for people to receive continuity with their care.

During our inspection we observed staff interactions with people in their care. This helped us assess and understand whether people using the service were receiving care that was meeting their individual needs. We saw staff being responsive and attentive. This confirmed people who required support with their personal care were being treated with respect and dignity.

The people we spoke with said their relatives were receiving safe and appropriate care which was meeting their needs. One person said, “I find the staff are lovely caring people. Nothing seems to be too much trouble for them. They are so patient, kind and understanding”.

During our inspection we contacted the Lancashire contracts monitoring team. They told us they had no concerns about the service.