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Archived: The Yachtsman Rest Home

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All reports

Inspection report

Date of Inspection: 15 September 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Staff receive regular supervision and training and feel they are well supported by senior staff.

User experience

Staff spoken to said they felt well supported by senior people in the home.

One member of staff stated “I am supported by the Manager and deputy if I have any problems with anything”.

Another member of staff said, “I can talk to senior staff anytime, they will always help if they can.”

A member of staff told us she had attended regular relevant training sessions, enjoyed the atmosphere in the home and loved caring for the service users. The member of staff talked about the training programmes she had completed, and stated that she had had a supervision session in the last month. She was able to talk about the needs of the service users with dementia.

Other evidence

At the last review staff were not receiving supervision as often as they should do. On this review all staff except the manager were having regular formal supervision. The manager was meeting and discussing the management of the home with the owners most days but they were not recording these discussions or formally auditing the home. Carrying out formal supervisions and keeping a record of important discussions would be beneficial to all involved.

We saw a matrix of staff supervision which showed sessions being undertaken approximately every 5 weeks. This was supported in individual staff files with a record of the supervision session.

Staff training has continued despite some difficulties in getting external courses. The manager, who has some training qualifications, has continued providing in house training to staff using specialised training packages.