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All reports

Inspection report

Date of Inspection: 15 September 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

People living in the home have nutritious food and drink and are assisted effectively by staff.

User experience

Most of the service users stated that the food was good. One service user was not happy with the food, saying that the presentation was poor and the vegetables overcooked. Other people spoken to disagreed with this and said they liked the food.

Other evidence

A cooked breakfast is available for those who want one. The manager said in discussion with people living in the home it had been agreed that lunch was moved from midday to 1pm as midday was to early when some people had eaten a cooked breakfast at 10am.

A choice of food is available at lunch time. On the day of the inspection lunch was a starter of oxtail soup, a main course of gammon, mash, cauliflower or chicken salad followed by a sweet of treacle sponge and custard, The food looked well cooked and nutritious but the gammon main meal was lacking in colour and the cauliflower was overcooked. This was discussed during the visit and the manager said she would make sure that meals were presented more appetisingly in future.

One person said that she didn’t want the lunch she had chosen when it was presented to her. She was offered the alternative lunch which she also refused and was then offered a sandwich of her choice which she accepted happily.

Lunch was supervised by staff and was unhurried and relaxed. People were able to take their time and chat whilst eating. Relaxing music was being played quietly in one dining room. One member of staff was observed sitting helping a lady to eat her food and chatting to her whilst she did so. Others were quietly checking if anyone needed anything else.