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Archived: The Yachtsman Rest Home

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Inspection report

Date of Inspection: 7 March 2011
Date of Publication: 18 May 2011
Inspection Report published 18 May 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Appropriate systems are in place for monitoring the quality of service people receive.

User experience

What people ho use the service experienced and told us

There were no specific comments made by people who use the service with regards to this outcome.

Other evidence

Systems are in place for quality assurance. There are regular staff meetings. This gives the manager the opportunity to impart any information and to discuss any issues, concerns or ideas about the home. The manager also speaks to people living in the home and their relatives regularly. Several relatives had informal meetings with the manager about their family member during our visit. The manager said she had an ‘open door’ policy and relatives were clearly comfortable approaching staff.

The manager also informed us the home has had the Investors in People award renewed until February 2013. This award helps businesses to improve their business performance and focuses on training and development and quality assurance.

Surveys are regularly sent out to residents and their relatives. The manager said they generally get positive feedback about the service they are providing but will act promptly if a weakness in the service being provided has been identified. She also told us she audits areas of care in the home on a regular basis.

Resident meetings have started and are being held each month. People living in the home and their relatives complete surveys annually. The manager said they generally get positive feedback about the service they are providing but will act promptly if a weakness in the service being provided has been identified.