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Inspection report

Date of Inspection: 7 March 2011
Date of Publication: 18 May 2011
Inspection Report published 18 May 2011 PDF

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Staff receive regular training and formal supervision but supervision needs to be more frequent to increase the effectiveness of care and support.

User experience

Relatives spoken to said staff seemed to know what they were doing and were well trained.

Other evidence

As part of the review the manager provided records confirming all staff had access to a structured training and development programme ensuring the people in their care are being supported by a well trained and competent staff team. These include mandatory training covering the principles of care, safe working practices, safeguarding issues and specialist training for dementia and end of life care. The staff members we spoke to felt the training they were receiving provided them with the skills and knowledge to provide a good service. The manager informed us during the review that most staff hold at least a level 2 National vocational qualification in health and social care. Staff feel that completing this qualification has helped them provide good quality care.

There are regular staff meetings held. Staff are receiving formal supervision but this is not being carried out as frequently as it should be. Staff supervision allows the member of staff and manager or other nominated person to meet regularly and look at the care practice of the member of staff and the care practice in the home, and any improvements that can be made. They also look at future plans in the home, training and the individuals career develop.

The staff members we spoke to said they were well supported by senior people in the home. They felt senior staff were approachable and willing to listen.