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Archived: The Yachtsman Rest Home

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Inspection report

Date of Inspection: 7 March 2011
Date of Publication: 18 May 2011
Inspection Report published 18 May 2011 PDF

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

There are sufficient staff to meet the needs of the people living in the home.

User experience

People living in the home and relatives said staff were helpful and supportive. One person living in the home said, “No matter how busy they are they always have time to smile and check you are OK. A relative said, “They look after my husband so well and I don’t have to worry.” One member of staff said, “There are always enough staff to care for people properly.”

Relatives said that there were enough staff to meet the needs of people living in the home and people were often taken for trips out. Staff spoken to felt that there were satisfactory staff numbers on shifts to meet the needs of the people living in the home. They added that they felt well supported by the owners, manager and senior team.

Other evidence

We observed care practices throughout our visit and saw staff being patient and understanding with the people they were supporting. Staffing levels were satisfactory to meet the needs of the people living in the home and allowed several people to go out on a trip out during the visit.