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Inspection report

Date of Inspection: 7 March 2011
Date of Publication: 18 May 2011
Inspection Report published 18 May 2011 PDF

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Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

People living in the home have regular food and drink and staff assist people sensitively and effectively with their meals.

User experience

People spoken with told us they enjoyed the meals provided by the home. During lunch several people told the staff that lunch was excellent. One person said, “As usual that was an excellent meal, thank you”.

Other evidence

The manager said that they had information about the likes and dislikes of people living in the home and knew who had special diets and made sure that those individuals had them. A cooked breakfast is provided. The main meal is provided at lunchtime with a snack or sandwiches and soup in the evening. Hot drinks were also provided at regular intervals.

During the inspection the evening meal was about 4.30pm which is early if people do not all have a later snack. The manager said that there were also sandwiches and soup provided later in the evening but a small number of people spoken said they are offered soup or a milky drink for supper but not sandwiches. The manager should talk to people and discuss if the times for meals are satisfactory and what snacks are offered and what people would like for supper.

The lunchtime meals observed were well presented and looked and smelt appetising. People said they had enjoyed them. We observed lunch being served in a relaxed and unhurried manner. Staff members were taking time to serve people and check they were happy with their meal. They were very attentive to the needs of anyone needing assistance during the meal quietly sitting with and supporting people. One person was very sleepy and when roused went quickly back to sleep again. Staff persevered trying to assist the person to eat but without success. They alerted senior staff, told of their intention to keep trying and recorded the lack of nutrition in his daily record.