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Archived: The Yachtsman Rest Home

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Inspection report

Date of Inspection: 7 March 2011
Date of Publication: 18 May 2011
Inspection Report published 18 May 2011 PDF

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Overview

Inspection carried out on 7 March 2011

During a routine inspection

People living in the home said that staff carry out personal care with dignity and respect at all times. One person said, �Staff are polite and friendly and knock on my door before coming in.� The people we spoke to during our visit told us they were happy with the care and support they were receiving.

The relatives of one person living in the home told us they looked around The Yachtsman as well as some other homes before choosing The Yachtsman. They told us they had been given information about the home from staff when they looked around. A relative said the staff talked to them and their relative about what care they would need. People spoken to who were living in the home said they liked it at The Yachtsman. Relatives spoken to were involved in the care and support of their family member and visited the home frequently.

We asked people living in the home and their relatives about the care and support they received and were told the staff were supportive and were always cheerful. Relatives spoken to said people were well cared for and staff were cheerful and kind.

One relative we spoke to said �The whole family is very grateful for the care provided by staff and said �They are always so kind and they go the extra mile�. Another relative said �The staff take good care of my husband and I am not anxious about him as I used to be.�

Staff spoken to said they do not get involved in writing care plans but do write daily reports and inform senior staff of any concerns about individuals living in the home.

People spoken with told us they enjoyed the meals provided by the home. During lunch several people told the staff that lunch was excellent. One person said, �As usual that was an excellent meal, thank you�.

We spoke to staff who said they had access to these and that they had read and understood them. People living in the home and staff said they could talk to the manager or senior staff if they had any concerns about care in the home and know they would investigate this.

One person living in the home said �It is always nice and clean here.� Relatives spoken to said how clean and tidy they found the home. One relative said, �Everywhere is always well cleaned in this home.� Staff spoken with told us they had received training in infection control and there were always plenty of aprons gloves and cleaning materials to assist with infection control.

A person living in the home said their room was kept nice and clean. A relative said that the home was safe and secure and people could not just walk in the building.

People living in the home and relatives said staff were helpful and supportive. One person living in the home said, �No matter how busy they are they always have time to smile and check you are OK. A relative said, �They look after my husband so well and I don�t have to worry.� One member of staff said, �There are always enough staff to care for people properly.�

Relatives said that there were enough staff to meet the needs of people living in the home and people were often taken for trips out. Staff spoken to felt that there were satisfactory staff numbers on shifts to meet the needs of the people living in the home. They added that they felt well supported by the owners, manager and senior team. Relatives spoken to said staff seemed to know what they were doing and were well trained.

People we spoke to were aware of how to make a complaint and felt these would be listened to and any concern acted upon. A relative said, �I have no concerns but if I did I will go straight to one of the managers.