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Archived: Swallow Wood Care Home

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Inspection report

Date of Inspection: 6 July 2011
Date of Publication: 26 September 2011
Inspection Report published 26 September 2011 PDF | 68.87 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 06/07/2011, checked the provider's records and talked to people who use services.

Our judgement

There were clear processes and actions in place to minimise and prevent abuse from occurring in the service. Staff understood and recognised the signs of abuse, and knew how to respond and raise concerns appropriately if there was suspicion of abuse in the service.

User experience

People who we spoke with had a clear understanding about how to make their views and opinions heard within the service. People said "I would speak to the staff or the manager if I had a problem."

Other evidence

The manager kept a record of any safeguarding alerts made to the local authority in the past 12 months. The record showed only one incident had been reported when a person using the service had been let out of the building by a visitor and turned up at their relative’s home. The alert was investigated by Doncaster council’s safeguarding team and no further action was taken. The home put up signs in the entrance hall to ask visitors to be vigilant when leaving or entering the service. Information on advocacy, abuse and complaints was on display in the entrance hall and easily accessible to people using the service and visitors.

The provider had policies and procedures to cover adult protection and prevention of abuse, whistle blowing, aggression, physical intervention and restraint and management of people’s money and financial affairs. The staff who spoke to us displayed a good understanding of the safeguarding of vulnerable adults procedure. They told us they were confident about reporting any concerns and certain that any allegations would be followed up promptly and the correct action taken.

The staff training plan given to us on 6 July 2011 showed there was an ongoing training programme for staff to attend safeguarding of vulnerable adults awareness training and that 88% of staff attended this in the past year. Staff had also attended training on challenging behaviour (91%) and dementia awareness (84%).