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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 23 March 2013
Inspection Report published 23 March 2013 PDF

Overview

Inspection carried out on 1 November 2012

During a routine inspection

People who had capacity told us they were asked for their consent to care and treatment. Two visitors said that they had been asked to be involved in giving consent on behalf of a relative for the recent flu vaccination. We found that for some people who had refused treatment and care their capacity to do so had not been taken into account. Therefore it was unclear whether this was or was not in their best interests

People told us they enjoyed the food. One person commented, �The food is brilliant, it reminds me of when I was younger.� Another person said, �The food is lovely and we always have plenty to eat and drink. We can have a full breakfast." We found that people were provided with a choice of suitable and nutritious food and drink.

People and relatives, who we spoke with, told us that they were happy with the care provided. One relative said, �The place is very good, the staff are obliging, they have arranged for a walking aid so mum is more independent now, they pick up on when a doctor is needed, or an optician or chiropodist, there are trips out and things to do, we are delighted with the care Mum gets.� We found that people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people�s complaints were fully investigated and there were enough staff to meet people�s needs. We found that some people's records were not up to date or held securely.