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The Hawthorns Requires improvement

We have removed an inspection report for The Hawthorns from 11 December 2018. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.
All reports

Inspection report

Date of Inspection: 2 January 2013
Date of Publication: 7 February 2013
Inspection Report published 7 February 2013 PDF

Overview

Inspection carried out on 2 January 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. We spoke with several people who used the service and their relatives. One person said �I have been invited to a planned review meeting to discuss my husbands care�

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We spent time talking with several people, and watched how staff gave them support and care. People were very happy with the care provided. Comments included �Staff are marvellous� �The staff talk to me�

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service.