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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF

Overview

Inspection carried out on 3 December 2013

During a routine inspection

We spoke with twelve people who lived at The Dales and ten visitors. The comments from everyone were positive. These included, �The staff are handpicked, they must have been to provide the care they give.� And, �I�m very happy here. It�s lovely.� Another person told us, �I�ve lived here a lot of years. I get a really good service.� The visitors we spoke with had no complaints. One person told us, �I am delighted with the care here. There has been a remarkable change in my [relative�s] condition.� They went on to describe how their relative greeted them with a smile when they arrive and that they felt �cared for� too when they visited.

We saw people looked well cared for and we noted some people had developed friendships since moving into The Dales. The atmosphere, throughout our inspection, was friendly and there was a lot of activity and light-hearted banter between everyone.

We found people�s consent was routinely sought before care or support was provided.

People received safe, consistent and appropriate care that met their needs.

People told us the service was kept fresh and clean, and there were processes in place to minimise the risk of a spread of infection.

People were cared for by staff whose backgrounds are properly vetted, to ensure they are suitable to work with vulnerable people and in the care sector.

There was a robust complaints procedure in place and people told us they knew how to complain should they wish to.