You are here

All reports

Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We carried out observations in communal areas, which gave us some information about the way staff interacted with people living at The Dales. Staff were seen asking people what they wanted to do, how they were feeling and where they wanted to spend their time. Staff approached people in an inclusive and professional way. They also spent time with people who needed assistance, to ensure they were comfortable. Staff were good at showing they were listening, often getting down to speak with people at eye level, which ensured that people had the opportunity to ask questions or make comments as they wished. Staff told us that their training had included how to treat people with respect and dignity.

The home employed an activity coordinator. People told us they were able to join in with activities, which were organised on a regular basis. They also said the activities were age appropriate and included things which they liked to do.

We looked at eight care plans in detail. These included people’s views on the way they wished to receive their care. For example, what people preferred to eat, wear, how they preferred to be addressed and their routines of the day.

Five people told us they had been involved in planning their care and they thought it included their specific preferences. One person told us, “The staff are careful to listen to what you want, they then plan their care with that in mind.” Another person told us, "I want for nothing, nothing is too much trouble."

When talking about the way staff assisted with personal care, one person said, "Staff are sensitive to my privacy, they cover me up as much as they can and I don't feel embarrassed at all." Another person said they had been slow to accept the support of staff with personal care. They explained how staff were careful not to take over and had allowed time for them to gradually get used to accepting help. This is an example of how staff took the lead from the person they were supporting and provided a person centred service.