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Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Overview

Inspection carried out on 7 December 2012

During a routine inspection

We spoke with seven people who used the service and some visitors. Everyone we spoke with told us they were satisfied with the care and support received. We saw records that showed people who used the service were involved in developing their care plans. In some instances relatives had also been involved if the person was unable to give their views. People we spoke with said they understood the care plans and that staff had explained things to them in detail. We also saw how staff worked with people, at their own pace, to make sure they knew in detail what support was needed and how best they could meet that need.

We found that all of the records we reviewed were accurate, up to date and had been regularly evaluated.

We looked at staff records and found staff were well trained and saw there were good systems in place to ensure they were well supported in their work.

People told us they thought that staff were knowledgeable regarding their individual care needs. They said they were treated well and their experiences in the home were positive. Five people told us that if they had a complaint they would talk to the manager and they were confident any issues would be dealt with properly.

Staff talked positively about their work. Staff said they made every effort to provide a person centred service.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.