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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 22 October 2012
Inspection Report published 22 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was complaint with this standard. People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

Some people living at Chater Lodge had cognitive and communication difficulties. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We also spoke with two people who used the service and a visiting relative.

A relative we spoke with told us they knew how to make a complaint or raise a concern and felt that staff and the management team would listen to them and take appropriate action.

Other evidence

The provider responded appropriately to any allegation of abuse. We saw evidence that the provider had referred any information of concern to the appropriate authority in accordance with safeguarding policies and procedures. This ensured that people were protected by robust investigations and procedures designed to protect people who used the service.

We spoke with staff and looked at training records regarding safeguarding people from abuse. Staff knew when to report concerns and who to report them to. This included raising concerns with outside agencies such as the local authority safeguarding team. Staff had access to safeguarding polices and procedures and contact numbers.

Staff had received the training they required about safeguarding people from abuse. Staff had also received training about the management of challenging behaviour and knew how to diffuse conflict and how to keep people safe.