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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 22 October 2012
Inspection Report published 22 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was compliant with this regulation. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

People expressed their views and were involved in making decisions about their care and treatment.

Some people living at Chater Lodge had cognitive and communication difficulties. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We also spoke with two people who used the service and a visiting relative.

We observed interactions between staff and people who used the service. Staff were friendly and professional. We saw that people who used the service were offered choices about the care and support they received.

One person told us they had their privacy and dignity respected. They also told us that staff would help them have a bath but asked them if they would like to be left alone in private while staff waited outside the bathroom. This person also told us that food was ok and if they didn't fancy what was on the menu the staff would always find them something else.

Other evidence

Staff explained to us how they offered choices to people who had difficulty with verbal communication. This included showing the person the choices available such as two plated up meals or two different sets of clothes and then encouraging the person to make the choice.

People who use the service were given appropriate information and support regarding their care or treatment. People were given written information about the facilities and services provided before they moved in. The acting manager told us this could be provided in other languages and easy read formats where this was required.

People were asked for information about their cultural and spiritual needs so that staff knew about and could respect people’s equality and diversity needs. We saw that these were recorded within care plans. If a person who used the service preferred to receive care and support from male or female staff members then this was respected.