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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 22 October 2012
Inspection Report published 22 October 2012 PDF

Overview

Inspection carried out on 27 September 2012

During a routine inspection

Some people living at Chater Lodge had cognitive and communication difficulties. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We also spoke with two people who used the service and a visiting relative.

People spoken with told us they liked the staff and were happy with the service provided.

One person told us their health was 'infinitely better' since moving into Chater Lodge and that they were perfectly content and happy.

A relative spoken with told us that staff always respected people's privacy and dignity.