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Inspection report

Date of Inspection: 22 August 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF

Overview

Inspection carried out on 22 August 2013

During a routine inspection

We spoke with four people who used the service. People told us they were happy with the care they received. They told us they liked the staff. one person said " It couldn't be better". Another person said " They are excellent". We also observed interaction between staff and people who used the service. Staff were friendly, kind and respectful. Staff spent time sitting with people and engaging them in conversation and activity.

During the course of the inspection, we were informed of a safeguarding matter, in that a concern had been raised. This is where one or more person's health, wellbeing or human rights may not have been properly protected and they may have suffered harm, abuse or neglect. There was evidence that the provider had taken action to address these issues. The overall review of this matter was not yet concluded.

The provider followed robust recruitment procedures and pre employment checks to ensure that only people who were suitable, were employed.

There was an ongoing programme in place to assess and monitor the quality of service provision.