You are here

All reports

Inspection report

Date of Inspection: 5 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF

Overview

Inspection carried out on 5 July 2013

During a routine inspection

Most people we talked to told us the care was good and they were positive about the staff. People told us they attended �residents meetings� where they raised their opinions and comments on behalf of others living at the service. They told us they were involved with their care plan and felt the staff listened to them to help them with their care.

Staff were friendly and respectful to the people they were supporting. We heard staff speaking quietly and chatting and joking to individual people sat in the lounge and hallway. People living at Brookfield were offered various choices and staff respectfully listened and helped people with their care and requests.

We had contacted the local authority contracts and monitoring team for Warrington Social services before we visited the service. They are due to visit the service as part of their quality monitoring checks.