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Inspection report

Date of Inspection: 13, 17 December 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF

Overview

Inspection carried out on 13, 17 December 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing support to help us understand the experience of people who could not talk with us. People living at the service looked content, happy and comfortable with the staff supporting them. We heard staff speaking quietly and politely to people living at Brookfield and in an unhurried manner.

Most of the people we talked with who lived at the service told us they liked the food and made various comments such as: �Food is lovely�; �We had a residents meeting to discuss the food and since then we have had a lot more variety and we have seen an improvement, the food is very good� and �The food is good here.�

People living at the service were mainly positive about the care and support provided and one person told us, �The staff are very attentive and kind, we couldn�t want for anything else.�

Some people indicated an easy going atmosphere at the service which was also noted during our visit. One person living at the service described the atmosphere being in place almost daily and staff told us it was often commented on by visitors to the service.

We had also contacted the local authority contracts and monitoring team for Warrington Social services before we visited the service. Up to completing this report we did not have an update from their department.