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Inspection report

Date of Inspection: 24, 31 May 2011
Date of Publication: 12 July 2011
Inspection Report published 12 July 2011 PDF

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Overview

Inspection carried out on 24, 31 May 2011

During a routine inspection

Many of the people who use the service could not tell us directly about their care due to a variety of reasons, however those who were able said that when a person is first referred to the service they are given information about the home and they were made to feel welcome and staff were kind. They said they were really made to feel at home.

People said that they were aware of their care plan and they had been asked to sign it as being in agreement with it.

People said that they have �resident�s meetings� where they can comment on the service provided. However people said that many of the people living in the home are unable to clearly express their views and opinions and said staff were able to ascertain the wishes of these people through direct discussion or with their relative or their representative.

We asked the people living in the home about the choice and control they have over their daily lives. People said that they choose their own daily routine as to when to get up, choice of meals throughout the day, support with personal care, and wherever possible are supported to manage their own affairs when possible. For example manage their own money or medication and have meals at a time of their choice. Care plans viewed confirmed that full details of people�s choice of daily life were fully recorded.

Comments from people living in the home included:-

"Care is excellent, staff are lovely, our rooms and the whole of the building is �clean, clean, clean". Staff are kind and helpful and will do anything for you. I am pleased to call this my home.

One resident said that the home has provided garden swing seats to enable people to enjoy the gardens and the fresh air. Another resident commented on how the staff treat each person as an individual taking into account their wishes at all times.

People said that the home employed staff to carry out daily activity of their choice and people said this was a most enjoyable part of each day. They said that individual activities were arranged to meet the needs of everyone who lived in the home.

People living in the home said staff are respectful of their privacy and dignity and one person described staff as very diplomatic and caring when it comes to personal issues.