You are here

Badgeworth Court Care Centre Good

All reports

Inspection report

Date of Inspection: 7, 8 January 2014
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF | 79.27 KB

Overview

Inspection carried out on 7, 8 January 2014

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. This was because some people using the service had complex needs which meant they were not all able to tell us their experiences. We observed staff interacting with people and spoke with staff about people's needs and examined their care records. People made the following comments; "staff are always looking in on you�, �staff get to know you, they say you are not yourself today, is there anything we can do for you?" and "we are very close here, we are one big happy family". People told us they felt safe and well cared for. They also said they would tell a member of staff if they had any concerns about their treatment or other difficulties. One person said "I have no worries about anything here, anything that crops up here, I go to the boss and she sorts it that day or the next day".

We found people had detailed care plans and risk assessments in place for all assessed needs. These were kept under review and updated as required. People had access to external professionals, for example, GP's, social workers, dentists and chiropodists.

There were arrangements in place for monitoring the services provided.

Before people received any care or treatment they were asked for their consent and the service acted in accordance with their wishes. Where people did not have the capacity to consent, a system was in place to make sure any decision was made in their best interest.