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Inspection report

Date of Inspection: 22 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this standard.

User experience

We spoke with six people and asked them if they felt safe in the home and what they would do if they had any concerns. Each person confirmed that they felt safe and happy at Lucerne. Each person identified staff within the unit they feel they could talk to and said they were confident any concerns would be taken seriously and dealt with.

Other evidence

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We spoke with four staff and asked them about safeguarding adults from abuse. Each care worker we spoke to confirmed they had received training on safeguarding adults and received regular updates. They described their roles and responsibilities to ensure people were protected from abuse. We were shown training records which showed all staff undertook mandatory training on safeguarding adults. Staff we spoke with told us if they had any concerns about abuse, they would raise them with senior staff. The home had written safeguarding policies available for staff in relation to vulnerable adults, which included the local authority safeguarding arrangements and local contact details.

The provider responded appropriately to any allegation of abuse.

The service told us about their involvement in a multiagency safeguarding strategy planning for one person and actions taken as a result to protect a vulnerable person. This demonstrated the service worked with the local authority and other agencies to safeguard people from abuse.