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Inspection report

Date of Inspection: 22 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF


Inspection carried out on 22 May 2012

During a routine inspection

We (the Care Quality Commission) carried out an unannounced visit on 21 May 2012 and completed the visit on 22 May 2012.

When we arrived people were going about their day as they wished. Some people were relaxing in the communal areas or in their rooms. We talked with 12 people who lived at the home. Six of those people were living with dementia and were cared for in the Shillingford unit. This meant that they could not specifically tell us what it was like to live at Lucerne. We observed people were comfortable in the presence of staff and appeared relaxed and able to move about the home keeping occupied with the wide array of interests around the home.

We spent time observing care delivery in the communal areas and looked at all areas of the home. We spoke to the manager, deputy general manager, the GP who holds surgeries at the home and with 17 staff who worked at the home. People told us that it was �a wonderful home�, one person said 'I wouldn�t move to another place, staff are so nice here'. Staff were all positive such as �it�s a fantastic place and very rewarding to work here� and �everything is for the residents�. We saw two relatives enjoying a tray of tea and biscuits in one lounge with people living at the home and they were heard to say that it was �lovely, like a caf�.

We saw that the home focussed on people�s choice about how they wanted to live their lives. We saw and were told about clear examples of how knowledge of people�s previous lifestyles and preferences had been used to enhance their life at the home in a person centred way. Staff were aware of people�s likes and preferences and there was good communication between the staff and people living there. This included regular resident�s meetings, relatives meetings, a wide choice of relevant activities and topical events and a relative�s bereavement support group. In addition to group activities, the home also supported people to engage in individual activities they enjoyed, this included reading, knitting and listening to their favourite music.

People told us they felt safe in the home and were able to raise any concerns and were confident they would be dealt with. Staff we spoke to confirmed they felt well supported, were able to raise concerns within their unit or with the management. Two members of staff we spoke to told us there was a �really good atmosphere� at the home, several members of staff mentioned �good teamwork� and one staff member said 'I love working at Lucerne, everything is for the residents, people have choices�.

The staff were involved in putting forward ideas and had undertaken projects to enhance the general feel of a local community within the home. At the time of our visit, a beach side themed garden was being developed.

Staff received training and were knowledgeable about people�s needs and how to meet them and said they felt valued. The home had recently been nominated for a care award relating to their dementia services and individual staff had won recent awards within the provider group relating to care and activities.

The home had a variety of quality monitoring systems in place and regular audits and checks were carried out in all areas of the home with appropriate action taken to address any issues. There was a high standard of d�cor and cleanliness throughout the home and we saw that people looked well cared for.

We found the home was meeting the six outcome standards we looked at during our visit.