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Inspection report

Date of Inspection: 1 May 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF | 78.21 KB

Overview

Inspection carried out on 1 May 2013

During a routine inspection

All of the people who we spoke with were satisfied with the quality and standard of their support and care. Assessments of people’s risks and health and social care needs were carried out and planned. People received their support and care as planned.

Arrangements were in place to ensure that people who used the service had access to safe equipment.

People who used the service liked the staff and said that the staff looked after them very well. Staff were supported to do their job, which they said was rewarding. There were arrangements in place for staff to attend training relevant to their role.

There were systems in place which allowed people to make their views and suggestions known and actions were taken in response to these. There were also systems in place to analyse information regarding any untoward events, and to take remedial action, if required, to improve the quality and safety of the service provided.