The Care Quality Commission

Archived: Age Concern Home Care - North Manchester

Varley Street, Manchester, Lancashire, M40 8EE 07939 109538

Provided and run by:
Age Concern Manchester

Important: This service is now registered at a different address - see new profile

All Inspections

25, 28 January 2013

During a routine inspection

We visited three people in their homes who received a service from Age Concern Manchester and spoke to one relative to gain feedback on what they thought about the service.

People told us they were very happy with the care they received and one person said 'I have nothing to complain about'.

A relative told us that they particularly liked the fact that their relative always had the same team of care staff and this meant that they too had got to know the care staff and that communication between them was good.

One person who received a service said 'It's lovely ' they have been coming a long, long time, they stay for 30 minutes in the morning and at lunch and tea. They help me make a meal and give me my tablets.'

Another person said 'It's a really good service; I'd recommend it to anybody.'

A professional who worked closely with the service whilst supporting people at their end of life described care staff as 'excellent and skilled' to undertake caring tasks.

25 January and 14 March 2011

During a routine inspection

We spoke to people who received a domiciliary care service from Age Concern. They told us that staff that delivered their service were patient and polite and listened to what they wanted.

Comments made included;

'I am very, very happy with the service from Age Concern.'

'I have my own copy of my care plan'.

'The staff know how to do their jobs properly, I am very happy with Age Concern.'

'The manager has visited me a few times to see if everything is alright, it always is.'

'They (staff) do all the jobs I need and look after me well. I have no need to worry with them, everything is alright.'