20, 21, 22 March 2013
During a routine inspection
People's privacy, dignity and independence were respected. Their views and experiences were taken into account in the way the service was provided and delivered in relation to their care. They spoke highly of the staff who supported them. For example, one person said their care workers were polite and kind.
People experienced care, treatment and support that met their needs. They expressed satisfaction with the care they received. For example, people told us that they were supported to do activities they enjoyed.
People using the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. All the people we spoke with told us they felt safe with their care workers.
There were enough qualified, skilled and experienced staff to meet people's needs. People told us they had a regular team of care workers who turned up when they expected them.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The provider had effective systems in place to assess and monitor regularly the quality of service that people receive, and to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.