You are here

Sk:n - Manchester Albert Square

All reports

Inspection report

Date of Inspection: 11 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 September 2013, talked with people who use the service and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare. People attended the clinic for an initial consultation where suitable treatments and options were discussed with them in depth. One of the people who used the service said, “I had a very good service and I was happy with everything. I had an initial consultation where I could ask questions and talk about anything that was worrying me.” People then had a cooling off period before they had their first treatment to make sure they were happy to proceed. Following their treatment, people had a number of follow up appointments to make sure they were satisfied with the outcome and there were no complications. Following treatment, people were given a 24 hour telephone number which they could ring to obtain emergency advice.

Individual case notes were kept for each person using the service. We looked at five case files. Records included a full medical history and details of any discussions held and treatment options.

Arrangements were in place to deal with emergencies. Oxygen and adrenalin was available in case of an emergency. The oxygen was checked weekly by the manager and serviced every six months. The records kept of the weekly checks were available for inspection along with a record of other emergency equipment checks.

A number of laser treatments were given at the clinic. Records were in place to indicate the lasers were regularly serviced and maintained in good working order. Protective goggles were available for staff and the people who used the service for their protection.

The people who used the service said they were very happy with their treatments and the service they received. One person told us they felt confident that they would not be given any treatments they did not need. Another person said, “Everything went really well. The staff were lovely. I gave them a full medical history and they explained everything very clearly.” A further person described their treatment as ‘life changing’. They said, “I would recommend the clinic to anyone, it was a very positive experience.”