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Sk:n - Leicester Gallowtree Gate

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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others. None of the people we spoke with had experience of using different providers, so they could not comment on this standard. We saw staff looking for information about other locations registered by the provider, because people using the service were moving to a different part of the country. Staff reassured people they would be able to continue their treatments and that their payments would be transferred for future treatments at the new location. Staff supported people to move between locations run by the same provider. This meant people could continue their treatment when they moved within England.

We talked with three staff about how they worked with other providers. They described how they would signpost people to other providers if they were unable to offer treatment. We heard a staff member giving advice about treatment to a person who was planning to use a different provider for their treatment. This showed the provider supported people to access other services, even where they did not have a formal agreement with the other provider.

The provider holds a contract with the NHS to provide some treatments. We saw the service had new contractual documents to reflect that a new NHS organisation, the local Clinical Commissioning Group had been responsible for arranging health services since April 2013. This showed the provider had appropriate formal arrangements for working with the NHS. Staff described how they received information about people’s treatment either by direct referral from NHS consultants or through the Choose and Book system (an NHS computer system that supports people to choose where they want to have NHS treatment). Staff explained that information about people’s treatment outcomes would not be sent to the NHS referrer unless it was requested. However, we saw that treatment records for people referred through the NHS were identifiable and were kept for an appropriate period, so the provider could provide information to other providers as necessary. Staff described how people needing more complex NHS funded treatment were treated at a local independent hospital. The provider had a formal agreement with the hospital to use their facilities. The provider had appropriate arrangements to ensure people’s safety and welfare was protected when they moved between services.