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Sk:n - Leicester Gallowtree Gate

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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We sat with one person during their consultation and we spoke with three people using the service. People who use the service understood the care and treatment choices available to them. We saw the staff member explain how the treatment they were offering worked. They talked to the person about alternative treatments and the risks and benefits of each option. We also saw the staff member show the person written information, including the cost of different treatment options. The people we spoke with felt they had been given enough information so they understood their choices. One person commented: “They tweaked it for me. It felt specific to me.”

People expressed their views and were involved in making decisions about their care and treatment. We saw that during the consultation, the person using the service was able to ask questions and make comments about the assessments staff carried out. For example, the person asked for advice about where on their body to have treatment. The staff member responded by agreeing to do a thorough assessment as part of the consultation. Comments from people we spoke with included: “Nice and clean here. Very professional. I’m happy to go ahead with the treatment.” And “We worked it out between us. I felt as though I was in control.”

People who use the service were given appropriate information and support regarding their care or treatment. One person requested not to wear protective goggles during treatment. Staff told us how they had explained why the goggles were necessary for their safety. We saw the staff member recorded in the person’s notes that they would need support because they did not like wearing the goggles. This meant other staff providing treatment to the person would be aware they may need specific support with this.

People's diversity, values and human rights were respected. We saw that all staff responded to people’s requests for advice and treatment, non-judgementally. During the consultation, the staff member asked relevant questions and where they needed different or more precise information, they probed sensitively. Staff working in the reception area were welcoming to everyone. One man seeking advice about treatment was concerned about whether the treatments offered were appropriate for men. The staff person reassured him and provided appropriate advice and information. When an older person arrived and did not hear an initial greeting, the staff member immediately approached the person and repeated their greeting so it was easier for the person to hear them. This showed staff took account of people’s diversity, including gender, age and disability and they made adjustments to meet people’s needs.