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Archived: Acorn Lodge - Blackpool

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Inspection report

Date of Inspection: 1 March 2013
Date of Publication: 23 April 2013
Inspection Report published 23 April 2013 PDF

Overview

Inspection carried out on 1 March 2013

During a routine inspection

We spoke with three people about their experiences of living at Acorn Lodge. They said they had been given information about the home before they moved in, and that the staff regularly spoke to them, sort their views and helped them with any problems.

Comments included:

"I like it here, the staff are great, the food is good and I can do whatever I like, whenever I like."

"The staff have arranged for me to go to church. This is really important to me"

"I spoke to the staff about a problem I was having and they listened and helped me sort it out"

Training certificates for the staff team showed that staff had undertaken training regarding abuse. There were a range of policies and procedures addressed the importance of whistle blowing, reporting bad practice and the rights of people using the service. We found that the registered manager had in place recruitment and selection procedures they were used to carry out relevant employment checks on staff when they were employed. The staff team is made up of a small team of people and the registered manager explained that as a result, people who use the services received a good level of consistency in relation to the provision of care. A range of internal quality audits were undertaken by the registered manager to ensure that the service provided remained consistent.