You are here

Archived: Acorn Lodge - Blackpool

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 24 November 2011
Date of Publication: 29 December 2011
Inspection Report published 29 December 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Appropriate systems were developing for monitoring the quality of service people received.

User experience

People said that they had been supported to access lifelong learning, contribute to their care and to the menu available at the home.

Other evidence

The manager had recently introduced a new quality assurance system into the home and said he had been responsible for the development of this and the new support and care plan being used. He said these developments came out of work he had done for the Investors In People award. This is a management standard for organisations to develop their business through their people for which they receive this nationally recognised award. The home was awarded this standard in 2009 and it is to be reviewed in 2012 so the manager has been updating policies and procedures in readiness.

The new quality assurance tool commenced in October 2011 and is used to look at the internal and external fabric of the building, which identified that some bedrooms needed redecoration and some routine maintenance completing, flooring in the kitchen and dining room needed to be replaced and external wall repairing. People that live at the home were also spoken to as part of the process and they said they were happy with the environment. There had also been an environmental health officer visit which identified improvements needed in the kitchen and dining room floor.

The new support and care plan included all the people living at the home being involved in there development and monthly reviews had taken place with their key workers. All risk assessments were up to date.

The quality assurance process also looked at staff training, with two staff commencing nationally recognised vocational qualifications or NVQ’s. Discussions had taken place with people living at the home and their relatives and changes to the menu requested. We saw minutes of staff meetings and that findings of the quality assurance process were discussed. This included the key worker system being revised and fire training. The quality assurance process also identified actions that needed to be taken to improve fire safety and the manager has identified that fire doors need devices fitted to them so they can be held openly independently but will close when the fire alarm is activated. The manager confirmed these will be fitted in December 2011.