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Archived: Acorn Lodge - Blackpool

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Inspection report

Date of Inspection: 24 November 2011
Date of Publication: 29 December 2011
Inspection Report published 29 December 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People receive safe and effective care that considers their individual needs and wishes.

User experience

We spoke to people about their experiences living in the home and were told the staff provided flexible support and personal care when needed and they felt well cared for.

People said that they were supported to remain independent, be responsible for their bedrooms and had equipment provided to help them. “Social services provided me with these things. I’m able to get up and about by myself”. “Staff are friendly and there to help. I don’t need a lot of help as we are all independent. Staff are there when you need. I like to keep my bedroom tidy, brush and mop the floor and make my bed, but I get a bit of help with that”.

People said that they enjoyed the meals provided and had access to facilities to make drinks and snacks. “The menu is changed each week and we don’t have the same meals. We are asked what we want on the menu”. "I make my own drinks and sandwiches".

Other evidence

Care and support plans had been revised and new documents were being used. People said they had been involved in and agreed with their care plans in place. We could see that care and support plans were personalised advised staff on the level of help and support needed for each individual. The manager said that more work needed to be done on care and support plans and he had recently revised key worker responsibilities so the key workers would work with individuals living at the home to ensure plans were more person centred.

Care and support plans gave staff information on the physical and mental health needs of people and identified how they were supported by the community mental health team who was responsible for monitoring their mental health.

Where people’s mental health was monitored more closely to ensure they received the right level of support from the community mental health team the home retained copies of the care reviews that had taken place.

People were monitored by the Care Programme Approach which is a framework used by all mental health services to ensure people receive the right level of support, monitoring and treatment from the mental health services. The manager had incorporated information from these community reviews into the individual care plans reviews done with people living at the home. Ongoing reviews of care at the home had been done monthly.

As people's mental health was stable the manager was going to consult with people about reviews of their care being arranged at a frequency that was acceptable to them and their care coordinators in the community mental health team so they could ensure their physical and mental health needs were monitored and information shared with health and social care professionals as their needs changed.

The manager was also in the process of including information in care and support plans with information form the Care Programme Approach review document on indicators that people’s mental health was relapsing. This information was now included in the contingency plan section of the review document of the Care Programme Approach. The manager was incorporating this information into the care plans so staff could recognise these indicators and inform the community mental health team.

Risk assessments had been completed to identify the potential risk of accidents or harm to the people in an outside of the home. Examples of this were people making drinks in their bedrooms or kitchen as well as making snacks in the kitchen.

Meals were prepared on site and varied choices of meals were available. People said they enjoyed the meals served. The main meal was served at lunch and there was an optional choice available at meal times. People said they were able to contribute to the menu and the manager said the menu was discussed in meetings held with people to discuss the quality of care.