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Archived: Acorn Lodge - Blackpool

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Inspection report

Date of Inspection: 24 November 2011
Date of Publication: 29 December 2011
Inspection Report published 29 December 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People Living at Acorn Lodge are supported to maintain their choice, privacy and receive dignified care which promotes their independence and respects them as individuals.

User experience

People said they had access to voluntary work and life long learning and social activities outside of the home. “I attend a day centre each week and do voluntary work". “I’m starting an art group soon, the manager helped arrange this".

People said they were involved in their care planning and deciding when they needed help and support. “We sat together and talked about my care and what I wanted. That was good for me as I agree with the care that I get".

“I’m independent and ask for help when I need it. Staff know me well and when I need help. The staff are like family we get on well together. I have everything I need”.

Other evidence

The home's arrangements for gathering information about people were thorough enough to ensure people who stay there received the appropriate level of support to meet their needs. The people we spoke to confirmed they had been involved in the contributing to the new care plans that had recently been introduced and contained information about people's life histories, lifestyle choices and information to support them remaining safe and well. We could see that people agreed with the level of support provided.

We saw that their views about how they wished their support to be delivered had been listened to and was being respected. During our visit we observed examples of good relationships between people and staff related to people respectfully.

The people we spoke to during our visit told us they were happy with the care and support they were receiving and had been involved in their care planning.

The care practices we observed throughout our visit confirmed people were being encouraged to maintain their independence and undertake tasks by themselves were able. The people told us that the facilities provided by the home and routines in place were promoting and respecting their privacy.

People told us that they choose what time they wanted to get up and how they spent their day. People had opportunities to visit family members, social outings, day care facilities, life long learning and have a meal out.

The manager had also received funding through a social care organisation to provide Internet access and computers to the home so people living there could receive training in computer literacy and keep in touch with relatives or use the Internet for their own interest.