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Rosecroft Residential Home Good

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Inspection report

Date of Inspection: 24 March 2014
Date of Publication: 23 April 2014
Inspection Report published 23 April 2014 PDF


Inspection carried out on 24 March 2014

During an inspection in response to concerns

This responsive inspection was undertaken because concerns had been raised about the care and support provided to the people who lived in this home. We had also been told that there was insufficient staff employed to provide the level of care to meet people's assessed needs.

During our visit, we walked around the building, spoke to people who lived in the home and talked to the staff on duty. This included care staff, domestic and catering staff.

People told us:

�I am very happy here and I made up my own mind. I just couldn�t manage on my own any longer�.

�There is always plenty of staff and when you ring the bell they are there in seconds�.

We looked at the care and support documents and found the care plans and risk assessments still did not fully reflect people�s individual needs and preferences. Nor did they clearly direct staff in the safe delivery of care. In all the care plans we looked at none of them were sufficiently robust to ensure staff were given enough information to fully meet the needs of the people they supported.

Dietary requirements were not always recorded which meant people could become malnourished or dehydrated.

We found that staff did not routinely read the care plans to familiarise themselves with all the assessed needs.

We looked at the staffing levels on the day of our visit and found there was sufficient numbers of staff on duty to provide care and support to those who used the service. Although we saw, in the dementia unit, good interactions between the staff and the people they supported staff had not completed any training in dementia care.