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St Mary's Nursing Home Margaret Street Stone Good

All reports

Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 15 December 2012
Inspection Report published 15 December 2012 PDF

Overview

Inspection carried out on 20 November 2012

During a routine inspection

During this inspection we saw that some people and/or their representatives were supported to make decisions and were involved in the planning of their care. We saw that where people found it difficult to make decisions, formal assessments were not in place to support them. Staff told us they get to know people well and so were able to support them with their care.

We spoke with staff about the care and support they provided each day, they offered an explanation of people's individual needs. We looked at a selection of care records to check the care being given to people. We saw some inconsistencies in the recording of people's care needs.

Some staff we spoke with told us about their understanding of safeguarding vulnerable adults and what they would do if they had any suspicions of wrong doings. Other staff were not too sure of the actions they would take. People told us they would speak with staff or a family member if they had any concerns about the care they received.

People who used the service told us the staff were very good and looked after them very well. We saw some staff supported people in a caring, compassionate way. Staff told us they were always very busy and additional staff would be beneficial.

We saw the service had a system for monitoring the quality of the service, some improvements would be beneficial.