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Phoenix House Requires improvement

All reports

Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF


Inspection carried out on 6 November 2013

During a routine inspection

When we visited Phoenix House we found that eleven people used the service and we met and spoke with two of these people. We spoke with two members of staff who provided care and the registered manager. We read the care records for three people who used the service. We observed care practice and staff interactions with people when they were delivering care.

We found that staff had an understanding of the needs of the people who used the service. We found that care and support was planned and delivered in a safe way, in line with people's individual care needs. One person who used the service told us, "I like it here, I go to work on the farm."

We found that systems were in place to deal with complaints. We found that the home worked well with other services to ensure the health and wellbeing of the people who used the service.

We found that the provider did not have systems in place to gain the consent to care and treatment of people who used the service.

We found that people were not protected from the risks of inadequate nutrition and dehydration.