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Phoenix House Requires improvement

All reports

Inspection report

Date of Inspection: 13 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF


Inspection carried out on 13 September 2012

During a routine inspection

We spoke with three out of the eleven people who lived at the home. All of the people we spoke with told us that they liked living there. One person said, "I like the staff. They are good to us. All the staff are nice to us." Another said, It's nice and friendly here."

The people that we spoke with told us that they felt listened to. One person said, "We have residents' meetings. We had one the week before last. We discussed the menu."

People told us that they were encouraged and supported to do things for themselves but were also given choices. One person said, "I wash my own hair and clean my own teeth. We use the washing machine and I also wash up. We clean our toilet." Another person said, " I choose not to do washing up," while a third person said, "I wash up all the cups and dry them. I take my sheet off my bed and I wash up. I do a lot of work here. I tidy up."

We found that people who lived at the home felt safe and that staff had received training in safeguarding, knew how to raise concerns and felt they would be supported by the provider if they did raise concerns. Staff had also been trained in areas relevant to the specific needs of the people they were providing care to. We looked at care plans for three people living in the home and found that these contained detailed guidance for staff on how to meet their needs.

We also looked at records which showed that the provider was regularly monitoring the quality of its service.