The Care Quality Commission

Archived: Prince Alfred

Rose Villas, Prince Alfred Road, Liverpool, Merseyside, L15 8HH (0151) 734 2587

Provided and run by:
Sanctuary Care (Wellcare) Limited

Important: The provider of this service changed. See new profile

All Inspections

3 January 2013

During a routine inspection

We spoke with a lot of people who were living at the service and the feedback from the majority of people was very positive. People told us that they were happy with the care and support they had received. People made some of the following comments: "It's brilliant I can't fault it" and 'They treat us very well'.

People gave us positive feedback about staff. People described staff as caring and they told us staff had responded quickly if they were feeling unwell or they needed medical attention. People's comments included; "When I had a chest infection they got the doctor in straight away and I was given antibiotics" and "The staff are lovely, very respectful and kind".

We also spoke with a number of visiting relatives. They gave us good feedback about the service and they told us they felt the standard of care was good.

Staff told us they felt appropriately trained and well supported to carry out their roles and responsibilities.

People using the service told us they would be happy to approach the manager if they had any concerns or complaints about the service and they felt confident that the manager would address any concerns. Complaints records showed that complaints had been investigated and responded to appropriately.

6 September 2011

During a routine inspection

People said that they were happy in the home. They felt safe and were confident that the staff would do everything possible to protect them. Care and support was given to them in a way that they preferred and were given every opportunity to express their views about the home and the service provided. The staff are kind and caring and treated them with respect at all times.