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Housing 21 - Fountain Court Good

We have edited an inspection report for Housing 21 – Fountain Court in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 4, 9 December 2013
Date of Publication: 5 February 2014
Inspection Report published 05 February 2014 PDF

Overview

Inspection carried out on 4, 9 December 2013

During a routine inspection

We found people who used the service were provided with personal care that met their needs. People told us they were happy with the care and support they received. Their comments included, �The carers are always there when I need them�; �They do everything I want, I�ve got nothing but praise for them all�; and, �They�ve helped me enormously. I don�t know what I�d do without them�.

Steps had been taken to identify and prevent abuse of people who used the service, but the process for reporting allegations of abuse was not fully robust.

People were supported in taking their prescribed medicines, but records did not always demonstrate that medicines had been given correctly.

Suitable arrangements had been made for managing the service and to make sure there were enough experienced staff to deliver people�s care.

The provider had not notified the Commission of significant events, including the absence of the registered manager and an allegation of abuse.