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Housing 21 - Fountain Court Good

We have edited an inspection report for Housing 21 – Fountain Court in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 12 October 2012
Date of Publication: 10 November 2012
Inspection Report published 10 November 2012 PDF

Overview

Inspection carried out on 12 October 2012

During a routine inspection

We spoke with six people living at Fountain Court. They told us they were asked for their consent before agreeing to their care. One person said, �They check I�m happy first.� Another person commented, �They always ask first.�

People told us they were happy with the care and support they received. For example, one person remarked, �I think it is next to perfect � no complaints.� Another person said, �I rang my bell and they were there in a moment.�

People also made positive comments about the staff, and the comments we heard included: �I like the staff and I like the place, it�s lovely.� �They�re lovely, lovely lasses, they treat me nice.� and �I couldn�t praise the staff enough, they cannot do enough for you.