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The Maltings Care Home Inadequate

We are carrying out a review of quality at The Maltings Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 27 August 2013
Date of Publication: 20 September 2013
Inspection Report published 20 September 2013 PDF

Overview

Inspection carried out on 27 August 2013

During a routine inspection

As part of this inspection we spoke with 12 people and two relatives throughout the day. All these people were able to answer our questions and give their views on the service provided. We were given positive comments throughout. One example was, "If I cannot live at home I cannot think of a better place to be as I have all the care and support I need." Another comment was, "I decided to come here after spending time previously as a visitor to the home. I am so glad I did as I have not been disappointed." One person said, "We are always asked our views and if we are happy with the care provided. I would soon say if I was not happy."

The care plans we looked at gave us a picture of people�s needs. Risks associated with the care needs had been assessed and acted upon showing the care was appropriate and safe for the individual people concerned.

The people who lived in The Maltings were offered a suitable choice of meals throughout the day. Fluid intake was monitored and people who required assistance to ensure they had suitable quantities of food had their meal intake recorded.

The staff at the home welcomed and received support with guidance and training from other professionals, that ensured people had the correct support for their needs. The manager also supported this interaction showing the staff team were responsive to all needs of individual people.

We found a robust system in place for the recruitment of new staff. Recruitment procedures and records were completed correctly to ensure people were cared for by suitable staff.

The home had received complaints. They had been recorded, acted upon and the problem resolved. We had received a notification from the manager about the problems in the building that led to most of the complaints. The manager had acted appropriately.