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Inspection report

Date of Inspection: 2 July 2012
Date of Publication: 23 July 2012
Inspection Report published 23 July 2012 PDF


Inspection carried out on 2 July 2012

During an inspection in response to concerns

We spoke with people using the service throughout our inspection on 3 July 2012. We also spoke with five relatives by telephone.

Comments received were generally positive about the quality of service provided. Three people using the service told us that they felt safe and that the food was good. Another person responded positively to our questions about care provided by the staff.

We spoke to five relatives by telephone. Three stated that they were happy with the care their relative received, for example �Staff communicate any problems to me promptly and they seem to know my relative well. When I visit, my relative tends to be in the lounge watching television and they are usually calm. It would be good if they could have more interaction and activities.�

Two people expressed some concerns, �My relative rarely leaves their room. I feel that they would benefit from being able to access a communal area.�

Another relative told us, �Cleaning has become an issue of late and there is often an overpowering smell of urine when I visit. I think that personal care could be better. Many staff, especially at night, do not speak English as a first language which, I feel, can be confusing for people living with dementia. Staff seem very rushed and do not have time to spend interacting with people who use the service.�